66 items

• Lean Health Care: What Can Hospitals Learn from a World-Class Automaker?
  Kim, C. S., Spahlinger, D. A., Kin, J. M., & Billi, J. E. (2006). Lean Health Care: What Can Hospitals Learn from a World-Class Automaker? Journal of Hospital Medicine, 1(3), 191–199. https://doi.org/10.1002/jhm.68
• Continuous Improvement as an Ideal in Health Care
  Berwick, D. M. (1989). Continuous Improvement as an Ideal in Health Care. New England Journal of Medicine, 320(1), 53–56. https://doi.org/10.1056/NEJM198901053200110
• How to Root Out Waste and Pursue Perfection
  Womack, J. P., & Jones, D. T. (1996, September 1). How to Root Out Waste and Pursue Perfection. Harvard Business Review, 74(5), 140–158.
• Systems Thinking and Organizational Learning: Acting Locally and Thinking Globally in the Organization of the Future
  Senge, P. M., & Sterman, J. D. (1992). Systems Thinking and Organizational Learning: Acting Locally and Thinking Globally in the Organization of the Future. European Journal of Operational Research, 59(1), 137–150. https://doi.org/10.1016/0377-2217(92)90011-W
• Six Sigma: A Goal-Theoretic Perspective
  Linderman, K., Schroeder, R. G., Zaheer, S., & Choo, A. S. (2003). Six Sigma: A Goal-Theoretic Perspective. Journal of Operations Management, 21(2), 193–203. https://doi.org/10.1016/S0272-6963(02)00087-6
• The Toyota Way in Services: The Case of Lean Product Development
  Liker, J. K., & Morgan, J. M. (2006). The Toyota Way in Services: The Case of Lean Product Development. Academy of Management Perspectives, 20(2), 5–20. https://doi.org/10.5465/amp.2006.20591002
• Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I
  Kaplan, R. S., & Norton, D. P. (2001). Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I. Accounting Horizons, 15(1), 87–104. https://doi.org/10.2308/acch.2001.15.1.87
• Building a Learning Organization
  Garvin, D. A. (1993, July 1). Building a Learning Organization. Harvard Business Review, 71(4), 78–91.
• Systems Thinking in the Public Sector
  Seddon, J. (2008). Systems Thinking in the Public Sector. Triarchy Press.
• Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs
  Doerr, J. (2018). Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs. Penguin Publishing Group.
• Juran's Quality Handbook: The Complete Guide to Performance Excellence, Seventh Edition
  Defeo, J. A. (2016). Juran’s Quality Handbook: The Complete Guide to Performance Excellence, Seventh Edition. McGraw Hill Professional.
• Total Quality Management In The Public Sector: An International Perspective
  Colin, M., & Stephen, M. (1994). Total Quality Management In The Public Sector: An International Perspective. McGraw-Hill Education (UK).
• Total Quality Management: Empirical, Conceptual, and Practical Issues
  Hackman, J. R., & Wageman, R. (1995). Total Quality Management: Empirical, Conceptual, and Practical Issues. Administrative Science Quarterly, 40(2), 309–342. https://doi.org/10.2307/2393640
• Assessing the Impact of Continuous Quality Improvement on Clinical Practice: What It Will Take to Accelerate Progress
  Shortell, S. M., Bennett, C. L., & Byck, G. R. (1998). Assessing the Impact of Continuous Quality Improvement on Clinical Practice: What It Will Take to Accelerate Progress. The Milbank Quarterly, 76(4), 593–624. https://doi.org/10.1111/1468-0009.00107
• Out of the Crisis: Quality, Productivity, and Competitive Position
  Deming, W. E., & Study, M. I. of T. C. for A. E. (1982). Out of the Crisis: Quality, Productivity, and Competitive Position. Cambridge University Press.
• The Improvement Guide: A Practical Approach to Enhancing Organizational Performance
  Langley, G. J., Moen, R. D., Nolan, K. M., Nolan, T. W., Norman, C. L., & Provost, L. P. (2009). The Improvement Guide: A Practical Approach to Enhancing Organizational Performance. John Wiley & Sons.