Systems Thinking in the Public Sector

Title: Systems Thinking in the Public Sector
Abstract/Description: John Seddon's book correctly identifies why the present regime of measurements and targets is failing our citizens and customers. More importantly, it gives the reader a proven method by which to bring about real improvement in service performance and cost.
Author/creator: Seddon, John
Date: 2008
Publisher: Triarchy Press
Keywords: Business & Economics / Industries / General; Business & Economics / Organizational Behavior; Political Science / Public Affairs & Administration
Language: en
ISBN: 978-1-908009-00-5
Cited in: Cross-Sector Research on Continuous Learning and Improvement

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