Continuous Improvement as an Ideal in Health Care

Title: Continuous Improvement as an Ideal in Health Care
Abstract/Description: Imagine two assembly lines, monitored by two foremen. Foreman 1 walks the line, watching carefully. "I can see you all," he warns. "I have the means to measure your work, and I will do so. I will find those among you who are unprepared or unwilling to do your jobs, and when I do there will be consequences. There are many workers available for these jobs, and you can be replaced." Foreman 2 walks a different line, and he too watches. "I am here to help you if I can," he says. "We are in this together for the long . . .
Author/creator: Berwick, Donald M.
Date: 1989
In publication: New England Journal of Medicine
Volume: 320
Issue: 1
Pages: 53-56
ISSN: 0028-4793
DOI: 10.1056/NEJM198901053200110
URL: https://doi.org/10.1056/NEJM198901053200110
Cited in: Cross-Sector Research on Continuous Learning and Improvement

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