Meta-Analysis of the Relationship Between Quality Management Practices and Firm Performance—Implications for Quality Management Theory Development

Item

Title

Meta-Analysis of the Relationship Between Quality Management Practices and Firm Performance—Implications for Quality Management Theory Development

Abstract/Description

Quality management (QM) has received a high degree of attention in extant literature. Several research papers attribute superior firm performance to adoption of QM practices. The availability of a large number of research papers that investigate the impact of QM practices on performance provide an ideal setting for theory extension and refinement using meta-analysis techniques. In this paper a meta-analytic study is presented that fulfills two objectives. First, the paper formalizes performance implications of adopting QM practices and present hypothesized relationship between QM practices and performance. Second, a meta-analysis of correlation (Hunter and Schmidt, 1990) approach is used to examine the empirical research in QM to determine which QM practices are positively related to improved performance. The study also examines the presence of moderating factors in the association between QM practices and performance. The results support many hypothesized relationships and also point towards the presence of moderating factors in almost all QM practice–performance relationships. A discussion of the findings is presented and directions for further development of QM theory are proposed.

Author/creator

Nair, Anand

Date

2006

In publication

Journal of Operations Management

Volume

24

Issue

6

Pages

948-975

Resource type

en Research/Scholarly Media

Resource status/form

en Published Text

Scholarship genre

en Empirical

Keywords

Meta-analysis

Performance

Quality management

Theory development

Language

en

Open access/full-text available

en Yes

Peer reviewed

en Yes

ISSN

1873-1317

DOI

10.1016/j.jom.2005.11.005

URL

Official Publisher's Webpage (Wiley Online Library)

Full-text Author's Copy PDF Shared by Author (ResearchGate)

Open Access Publisher's Webpage (SSRN)

Citation

Nair, A. (2006). Meta-Analysis of the Relationship Between Quality Management Practices and Firm Performance—Implications for Quality Management Theory Development. Journal of Operations Management, 24(6), 948–975. https://doi.org/10.1016/j.jom.2005.11.005

Cited in

Cross-Sector Research on Continuous Learning and Improvement

Item sets

OB Citations - Cross-Sector Research on Learning and Improvement

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