Critical Success Factors of Continuous Improvement in the Public Sector: A Literature Review and Some Key Findings

Item

Title

Critical Success Factors of Continuous Improvement in the Public Sector: A Literature Review and Some Key Findings

Abstract/Description

Purpose – To determine the critical success factors (CSFs) for continuous improvement projects in the public sector.
Design/methodology/approach – Theoretical paper based on a literature review.
Findings – It would appear that there are factors that are important in manufacturing organisations that do not figure in service/public sector organisations and vice versa.
Research limitations/implications – As few papers were identified, further research must be carried out into the CSFs to see if the differences between manufacturing, service and public sector organisations are substantiated.
Practical implications – This work identifies aspects that must be in place for the successful implementation of a continuous improvement project and should be used by those wishing to initiate a project within their organisation.
Originality/value – This paper highlights the similarities and differences between manufacturing, service and public sector organisations.

Author/creator

Fryer, Karen J.

Antony, Jiju

Douglas, Alex

Date

2007

In publication

The TQM Magazine

Volume

19

Issue

5

Pages

497-517

Resource type

en Research/Scholarly Media

Resource status/form

en Published Text

Scholarship genre

en Empirical

en Synthesis/Overview

Keywords

Continuous improvement

Critical success factors

Public sector organizations

Quality

Open access/full-text available

en Partial

Peer reviewed

en Yes

ISSN

0954-478X

DOI

10.1108/09544780710817900

URL

Official Publisher's Webpage (Emerald Insight)

Full-text PDF (unpublished version) Shared by Author (ResearchGate)

Citation

Fryer, K. J., Antony, J., & Douglas, A. (2007). Critical Success Factors of Continuous Improvement in the Public Sector: A Literature Review and Some Key Findings. The TQM Magazine, 19(5), 497–517. https://doi.org/10.1108/09544780710817900

Cited in

Cross-Sector Research on Continuous Learning and Improvement

Item sets

OB Citations - Cross-Sector Research on Learning and Improvement

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