Critical Success Factors of Continuous Improvement in the Public Sector: A Literature Review and Some Key Findings

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Title: Critical Success Factors of Continuous Improvement in the Public Sector: A Literature Review and Some Key Findings
Abstract/Description: Purpose – To determine the critical success factors (CSFs) for continuous improvement projects in the public sector.
Design/methodology/approach – Theoretical paper based on a literature review.
Findings – It would appear that there are factors that are important in manufacturing organisations that do not figure in service/public sector organisations and vice versa.
Research limitations/implications – As few papers were identified, further research must be carried out into the CSFs to see if the differences between manufacturing, service and public sector organisations are substantiated.
Practical implications – This work identifies aspects that must be in place for the successful implementation of a continuous improvement project and should be used by those wishing to initiate a project within their organisation.
Originality/value – This paper highlights the similarities and differences between manufacturing, service and public sector organisations.
Author/creator: Fryer, Karen J.; Antony, Jiju; Douglas, Alex
Date: 2007
In publication: The TQM Magazine
Volume: 19
Issue: 5
Pages: 497-517
Resource type: en Research/Scholarly Media
Resource status/form: en Published Text
Scholarship genre: en Empirical; en Synthesis/Overview
Keywords: Continuous improvement; Critical success factors; Public sector organizations; Quality
Open access/full-text available: en Partial
Peer reviewed: en Yes
ISSN: 0954-478X
DOI: 10.1108/09544780710817900
URL: Official Publisher's Webpage (Emerald Insight); Full-text PDF (unpublished version) Shared by Author (ResearchGate)
Citation: Fryer, K. J., Antony, J., & Douglas, A. (2007). Critical Success Factors of Continuous Improvement in the Public Sector: A Literature Review and Some Key Findings. The TQM Magazine, 19(5), 497–517. https://doi.org/10.1108/09544780710817900
Cited in: Cross-Sector Research on Continuous Learning and Improvement

Item sets: OB Citations - Cross-Sector Research on Learning and Improvement

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