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Experience-Based Design: From Redesigning the System Around the Patient to Co-Designing Services with the Patient

Item

Title
Experience-Based Design: From Redesigning the System Around the Patient to Co-Designing Services with the Patient
Abstract/Description
Involving patients in service improvement and listening and responding to what they say has played a key part in the redesign of healthcare processes over the past five years and more. Patients and users have attended stakeholder events, participated in discovery interviews, completed surveys, mapped healthcare processes and even designed new hospitals with healthcare staff. However, to date efforts have not necessarily focused on the patient’s experience, beyond asking what was good and what was not. Questions were not asked to find out details of what the experience was or should be like (“experience” being different from “attitudes”) and the information then systematically used to co-design services with patients. Knowledge of the experience, held only by the patient, is unique and precious. In this paper, attention is drawn to the burgeoning discipline of the design sciences and experience-based design, in which the traditional view of the user as a passive recipient of a product or service has begun to give way to the new view of users as integral to the improvement and innovation process.
Author/creator
Bate, Paul
Robert, Glenn
Date
2006
In publication
BMJ Quality & Safety
Volume
15
Issue
5
Pages
307-310
Resource type
en Research/Scholarly Media
Resource status/form
en Published Text
Scholarship genre
en Theoretical
Keywords
EBD, experience-based design
Language
en
Open access/full-text available
en Yes
Peer reviewed
en Yes
ISSN
2044-5415, 2044-5423
DOI
10.1136/qshc.2005.016527
URL
Official Publisher's Webpage (BMJ Quality and Safety)
Full-text PDF Shared by Author (ResearchGate)
Open Access Journal Webpage (UCL Discovery)
Open Access Journal Webpage (National Library of Medicine)
Citation
Bate, P., & Robert, G. (2006). Experience-Based Design: From Redesigning the System Around the Patient to Co-Designing Services with the Patient. BMJ Quality & Safety, 15(5), 307–310. https://doi.org/10.1136/qshc.2005.016527
Cited in
Cross-Sector Research on Continuous Learning and Improvement
Rights
Copyright 2006 Quality and Safety in Health Care
Item sets
OB Citations - Cross-Sector Research on Learning and Improvement

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